Question 1

How fast is delivery?

Accepted Answer

Every order ships free with 2-day delivery on in-stock items. Large appliances include white-glove installation scheduled at checkout.

Question 2

What does “Coming Soon” mean?

Accepted Answer

These products are part of our catalog but not yet available to purchase. Add them to your wishlist and we’ll notify you the moment they launch.

Question 3

What is your return policy?

Accepted Answer

We offer 30-day free returns on all products. Items must be in original condition. Refunds are processed to your original payment method within 5–7 business days.

Question 4

How long is the warranty?

Accepted Answer

Warranties vary by product, from 2 years on small appliances to 12 years on washing machine motors and compressors. The exact coverage is listed on each product page.

Question 5

Can I track my order?

Accepted Answer

Yes. You’ll receive a tracking number by email, and you can follow your order’s live status anytime on our Track Order page or in your account.

Question 6

Do you offer installation?

Accepted Answer

White-glove delivery and installation is available for large appliances nationwide and can be added during checkout.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards via our secure Stripe-powered checkout. Your card details are never stored on our servers.

Question 8

Is my payment secure?

Accepted Answer

Absolutely. Checkout is fully encrypted and PCI-compliant. We use Stripe for payment processing and never see or store your full card number.

Frequently asked questions